Refund Policy

Our Promise

At AM Home Decor, your satisfaction is our top priority. Each piece is handcrafted to order by skilled artisans in Vietnam using natural bamboo and traditional techniques.

Because every item is handmade, slight variations in color, texture, and size are part of the unique beauty of each piece.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee from the date your order is delivered.

If your order arrives damaged, defective, incorrect, or if you are not completely satisfied with your purchase, please contact us within 30 days of delivery.

How to Request a Refund

To request assistance, please email us at support@amhomedecor.com and include photos of the product and packaging.

Our team will review your request and respond within 12–24 business hours.

Our Resolution Options

We are committed to finding the best solution for you. Depending on the situation, we may offer:

• A free replacement
• A full refund
• Another appropriate resolution

Refund Processing Time

Approved refunds are issued to your original payment method.

Estimated processing times:

• Credit or Debit Cards: 3–5 business days
• PayPal: 3–5 business days

Contact Us

If you have any questions, we are always happy to help.

Email: support@amhomedecor.com